Coordination Specialist
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Overview
We are currently growing our remote support operations and are looking for motivated, organized individuals to join our team as Coordination Specialists. In this role, you'll assist clients with managing travel-related details, organizing reservations, and helping ensure each stage of the planning process is completed accurately and on schedule.
This position is ideal for individuals who enjoy communication, multitasking, and supporting customers in a flexible work-from-home environment. Training and ongoing guidance are provided, making this opportunity suitable for both entry-level applicants and those with prior support experience.
Key Responsibilities
Help clients coordinate travel plans based on schedules, preferences, and trip goals
Assist with arranging hotels, transportation, cruises, tours, excursions, and related services
Research travel options and compare selections through approved booking and supplier systems
Track reservation progress, confirmations, and itinerary updates
Communicate professionally through email, phone, and online messaging platforms
Support schedule changes, booking adjustments, and follow-up requests when needed
Maintain accurate client records and organized planning documentation within internal systems
Stay informed on destination updates, supplier promotions, and travel-related announcements
Participate in virtual onboarding, training sessions, and team development programs
Qualifications
Strong customer service and communication skills
Highly organized with strong attention to detail
Ability to work independently while managing multiple responsibilities remotely
Comfortable using email, online platforms, and basic computer software
Reliable internet connection and professional work habits
Positive attitude and willingness to learn new processes
Interest in coordination, hospitality, administration, or customer support roles
Must be at least 18 years of age
Applicants must reside in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions
What We Provide
Fully remote work environment
Flexible scheduling opportunities
Step-by-step onboarding and training support
Continued mentorship and professional development resources
Access to supplier partnerships, booking platforms, and travel tools
Eligibility for travel discounts, incentives, and recognition programs
Advancement opportunities within a growing remote organization