Coordinator, Customer Care - Part-Time Remote Hybrid

About the position

The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes.

Responsibilities

• Provide assistance in all customer-related matters.
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• Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems.
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• Maintain a positive and friendly demeanor when assisting customers.
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• Navigate Axapta to create and release sales orders.
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• Communicate with customers and vendors throughout the entire sales order process via phone and/or email.
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• Quote on contracts and follow up on quotes.
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• Call customers for additional information as needed.
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• Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time.
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• Coordinate pick up/delivery of orders.
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• Maintain a list of all customers including email and phone numbers to obtain more business.
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• Assist customer service representatives at checkout counters to reduce customer wait times when available.
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• Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness.
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• Register and track customer complaints with follow-up and resolution.
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• Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets.

Requirements

• Strong communication skills, both verbal and written.
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• Ability to navigate and utilize Axapta software for sales orders.
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• Proficiency in Excel for creating and modifying spreadsheets.
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• Customer service experience, preferably in a sales environment.

Nice-to-haves

• Experience in a remote work environment.
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• Familiarity with sales order processes and customer relationship management.

Benefits

• Flexible working hours within the specified schedule.
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• Opportunity to work remotely with occasional in-store visits.