Corporate Operations Manager - Certificates of Insurance (COI)
Company:
Marsh McLennan Agency
Description:
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Corporate Operations Manager at McGriff, a division of Marsh & McLennan Agency (MMA).
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).
A day in the life.
As our Corporate Operations Manager on the Operations Team, you will lead the transition of the client-facing Certificates of Insurance (COI) process from servicing teams to our offshore operations team. This role will be responsible for identifying work suitable for offshore support, designing effective transition solutions, and ensuring operational readiness for a successful implementation and stabilization.
This position requires deep expertise in Property & Casualty insurance, with a strong understanding of how to issue Certificates of Insurance, review client contracts, and insurance requirements, and interpret coverage language to support accurate and compliant certificate handling. You will partner closely with servicing teams, operational leaders, and offshore partners to ensure the COI process is transitioned effectively while maintaining service quality, client experience, and process integrity.
Key responsibilities
In this role, you will:
Conduct discovery for Certificates of Insurance work identified for offshore transition
Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning
Support solutioning for transition design, service readiness, and offshore role alignment
Lead implementation activities and transition coordination for the offshore COI process
Provide subject matter expert support during setup, go-live, and stabilization
Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines
Interpret coverage requirements and support process design for accurate certificate issuance
Monitor BAU performance, service quality, process adherence, and client service outcomes
Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing
Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance
Support system conversions, workflow updates, and process changes impacting the COI function
Drive standardization, efficiency, and continuous improvement across the certificate process
Manage stakeholder communication for assigned processes and transition milestones
Our future colleague
We’d love to meet you if your professional track record includes these skills:
College degree or equivalent education, training, and work-related experience
Seven or more years of Property & Casualty insurance experience required
Demonstrated in-depth experience issuing Certificates of Insurance in a client-facing environment
Strong knowledge of contract review, insurance requirements, and coverage interpretation
Experience supporting or leading operational transitions, process improvement, or service delivery initiatives
Experience working with or supporting offshore operations teams preferred
Strong understanding of service quality, risk awareness, and process controls in insurance operations
Leadership experience with the ability to influence and coordinate across servicing teams, business stakeholders, and offshore partners
Highly effective written, verbal, communication, and facilitation skills
Proven ability to act with responsiveness, urgency, and professionalism while managing multiple priorities and driving results
Strong documentation and process management skills, including SOP and knowledge article development
Ability to provide strategic input while also executing detailed implementation and transition activities
These additional qualifications are a plus, but not required to apply:
Knowledge of insurance specific systems and applications
We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, check us out our website.
Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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The applicable base salary range for this role is $93,100 to $173,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until:
August 28, 2026