Credit Card Customer Service Representative 1

Arvest Bank is seeking a Credit Card Customer Service Representative 1 to provide exceptional service to customers. The role involves answering customer service calls, processing requests, and maintaining product knowledge to assist cardholders effectively.

Responsibilities

• Provide exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller’s name
• Respond to customer service requests using appropriate bank and credit card processor systems
• Enroll and train cardholders on bank and/or credit card websites to ensure customer ability to maintain credit card account online
• Process requests from cardholders including customers with credit balances on accounts; balance transfer requests ensuring required documentation and correspondence is completed and posted to account
• Respond to cardholder correspondence concerning changes in authorized users and/or credit line changes; determine if correspondence conforms to local, state and federal regulations; take appropriate action to gather required documentation and/or complete the request
• Maintain high level of product knowledge regarding all aspects of consumer card programs including features and benefits, fees and service charges, and disclosure requirements
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
• Support and uphold the Arvest Mission Statement
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation
• Promote professionalism at all times

Skills

• High school diploma or equivalent required
• 1 year customer service experience required
• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
• Spanish/English Bilingual Speaker
• Previous banking or call center experience

Benefits

• Comprehensive suite of benefits
• Full range of health and life, financial, and wellness benefits

Company Overview

Company H1B Sponsorship