CRM Campaign Manager / Content Manager

Job Description – CRM Content Manager

Content Manager - Dynamics 365 Customer Insights 
Contract | Remote | UK Public Sector Project

Overview
At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights – Journeys.
We are looking for an experienced CRM Content Manager (Contractor) to join our project team and take ownership of campaign creation and execution within the platform.
This is a hands-on, delivery-focused role. There is no development required, but strong functional expertise and end-to-end campaign experience are essential.

Who We’re Looking For
•    Strong background in email marketing campaign management
•    Hands-on experience building segments and journeys in D365 Customer Insights
•    Solid HTML/CSS email build skills
•    Experience delivering campaigns end-to-end in regulated or structured environments
•    Strong stakeholder communication skills

What you will be doing
•    Building and executing email marketing campaigns in D365 Customer Insights – Journeys
•    Creating segments, automated journeys and triggered communications
•    Designing and developing responsive email templates using HTML/CSS
•    Managing the full campaign lifecycle from build to reporting and optimisation
•    Working closely with Ceox stakeholders and Public Sector client teams
•    Establishing reusable campaign assets and structured CRM content libraries

Desirable
•    Experience with Dynamics 365 Customer Voice
•    Previous public sector experience
We’re looking for someone who is detail-oriented, organised, and comfortable working in a stakeholder-driven environment.
If you’re a D365 CRM specialist with strong campaign execution experience and available for a contract opportunity, we’d love to hear from you.

Contract Details
•    Contract Type: Freelance / Full-time Short-term Contract - outside IR35
•    Location: Remote (UK-based candidates preferred)
•    Start Date: ASAP
•    Clearance: Candidates must be eligible to work with UK Government departments / BPSS.