CRM Lead – LATAM

Key Responsibilities
CRM Support & Administration
Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.

Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.

Ensure compliance with SLAs, governance, and HCC requirements.

Lead UAT testing, system validations, and deployments in collaboration with IT teams.

Execute operational activities such as:
Cycle plan management

Bulk uploads (holidays, structures, key messages)

Product and content updates (Approved Emails, Veeva Materials)

Analyze business requirements and lead solution design with IT and stakeholders.

Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies
Strong CRM Management (Veeva CRM / Omnichannel ecosystems)

Stakeholder management (regional & global)

Vendor & service management

Data governance & compliance (HCC, Privacy)

Process optimization and automation mindset

Analytical thinking and KPI-driven decision making

Strong customer orientation and business understanding

Ability to assess impacts and translate business needs into solutions

Strong negotiation and communication skills

Technical & Professional Requirements
Experience in CRM administration / system management

Advanced Microsoft Office skills (Excel, PowerPoint)

Experience working with data, dashboards, and reporting tools

Familiarity with ticketing tools (e.g., Zendesk) is a plus

Languages
English: Strong (required)

Spanish: Advanced (required)

Portuguese: Desirable

Location
Preferred: Mexico - Colombia

Duration
1 year