Customer Community Manager

It's a new day with a new opportunity at 8am! 

About the role:

Join our team as a Community Manager and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Community Strategy & Growth
  • Develop and execute a scalable community engagement strategy aligned with company goals.
  • Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.)We're looking for an experienced and enthusiastic Community Manager to build, grow, and nurture our user community. You will be the bridge between our product, marketing, customer success, and our users—cultivating relationships, encouraging engagement, and amplifying the voice of the customer.
  • Track community growth, health, and engagement metrics.
• Community Engagement
  
  • Foster a welcoming, inclusive, and valuable environment for all users.
  • Create and moderate discussions, virtual events, webinars, and more.
  • Celebrate customer successes & encourage peer-to-peer support/collaboration.
  • Nurture advocates as opposed to simply monitoring threads
• Content & Communication
  
  • Collaborate with Marketing to create relevant content for the community (FAQs, guides, newsletters, case studies, etc.).
  • Maintain an editorial calendar for community content and initiatives.
• Customer Advocacy
  • Identify and cultivate brand advocates, power users, and community leaders.
  • Partner with Customer Success & Product to turn feedback into actionable insights.
  • Launch and manage ambassador programs, beta testing groups, or user councils.
• Crisis & Reputation Management
  • Monitor and respond to feedback/concerns in a timely and professional manner.
  • Escalate product issues or sensitive concerns internally as needed.

About you:

• 3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech).
• Strong written and verbal communication skills.
• Passionate about customer success and user experience.
• Experience with community platforms and analytics tools (i.e. Salesforce).
• Empathy-driven mindset with strong interpersonal and conflict resolution skills.
• Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
• This position is preferably based in Austin, Texas.

Nice to Have: 

• Experience launching and scaling online communities from the ground up
• Familiarity with content marketing or social media strategy.
• Background in UX, customer experience, or product management.
• Technical aptitude or experience engaging with technical user communities.

Why 8am: 

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast