Customer Experience Intern
-
Monitor the process of receiving customer payments and ensure accuracy and punctuality.
Assist customers with various payment methods and resolve any payment concerns or issues.
-
Support customer communication, ensuring that detailed information about the post-acquisition next steps for language courses is clearly understood.
Assist in monitoring the customer journey regarding essential documentation, such as visa application, medical forms, and insurance requirements, acting as a focal point for support.
Contribute to customer satisfaction and safety by ensuring full understanding of the necessary preparations and timelines before the departure date.
-
Collaborate with customers to gather necessary visa information and documents.
Assist customers in accurately and efficiently completing visa applications.
-
Support the client in confirming logistical plans, assisting with the verification of flight details, accommodations, and airport transfers.
Contribute to monitoring the distribution of travel documents, ensuring all essential documentation is delivered to the client within established deadlines.
Provide assistance in handling changes, acting as support in resolving concerns, rebookings, or cancellations in travel plans.
-
Establish and maintain regular communication channels with our schools abroad.
-
Bachelor’s degree in international relations, Administration, Tourism and related fields.
Proficiency in English (additional language skills are a plus).
Ability to manage Office Package
Ability to manage the Microsoft Office Suite.
About Company
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across 10 languages at our EF International Language Campuses in 50 of the world's greatest cities. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
Company
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
Learn more about life at EF: LinkedIn | Instagram | TikTok