Customer Experience Journey Advisor

About the Opportunity

We are currently expanding our virtual operations team and are looking for service-minded, detail-focused individuals to join us as Customer Experience Journey Advisors. In this remote role, you'll help clients throughout the travel planning experience by assisting with trip coordination, answering questions, and ensuring arrangements are handled efficiently and accurately.

This opportunity is ideal for individuals who enjoy working with people, organizing information, and building strong customer relationships in a flexible work-from-home environment. Training and continued support are provided for all team members.

Key Responsibilities

Work with clients to review travel preferences, schedules, and vacation goals

Assist with organizing travel arrangements including lodging, transportation, cruises, and activities

Research and compare available options through approved booking and supplier systems

Share updates related to reservations, confirmations, and itinerary progress

Provide professional support through phone, email, and online communication platforms

Handle service requests, booking updates, and itinerary modifications when needed

Maintain accurate records and organized documentation within internal systems

Participate in virtual onboarding sessions, training programs, and team meetings

What You'll Receive

Fully remote work opportunity

Flexible scheduling options

Structured onboarding and ongoing training resources

Access to travel coordination tools and supplier partnerships

Eligibility for incentive programs, discounts, and travel-related perks

Supportive remote team environment with advancement opportunities

Preferred Qualifications

Strong communication and customer support skills

Organized with excellent attention to detail

Comfortable working independently in a virtual environment

Familiarity with email, online systems, and basic computer applications

Reliable internet connection and professional attitude

Previous experience in hospitality, retail, administration, scheduling, or customer-facing roles is helpful but not required

Requirements

Must be at least 18 years of age

Applicants must be legally authorized to work within the US, UK, Mexico, Australia, Spain, or approved hiring regions