Customer Experience Representative

This is a remote position.

Arkansas Trailer Manufacturing Company is seeking a professional Customer Experience Representative to provide remote support to customers by handling inquiries, order-related questions, service requests, and account support. This role focuses on delivering responsive service while maintaining accurate records of customer interactions.

The ideal candidate has strong communication skills, problem-solving ability, and a customer-focused mindset.

Responsibilities

Respond to customer inquiries via phone, email, and chat

Assist with order updates, service questions, and support requests

Document customer interactions in internal systems

Resolve routine issues and escalate complex concerns as needed

Support order tracking and customer follow-up communication

Maintain accurate customer account records

Coordinate with internal departments to support resolutions

Provide high-quality customer service in a remote environment

Requirements

High school diploma required

1+ year customer service or support experience preferred

Strong written and verbal communication skills

Basic computer and CRM proficiency

Strong organization and multitasking skills

Ability to work independently and manage priorities

Benefits

Medical, dental, and vision coverage

Paid time off and holidays

401(k) with company match

Remote work flexibility

Paid training

Employee discounts