Customer Experience Specialist

About the role
As a Customer Experience Specialist, you will serve as a subject matter expert for both our larger CX team, as well as our patients. You will interact with patients across a variety of channels every day, including email, phone, EMR, and chat, to provide timely and comprehensive assistance in your area of expertise. In addition, you will be working closely with our Clinical Support team and/or Medical Team to address questions and/or needs related to products, dosing, and at-home testing to ensure that positive outcomes are met. 
What you'll do
Become an AgelessRx product expert by supporting and educating customers on their longevity journey 
Complete additional subject matter expertise training, as assigned 
Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction 
 Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers   
Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly 
Assist with developing and improving the customer experience infrastructure 
Help develop and improve company processes and internal CX efficiency 
Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time 
Assist with updating patient medical records, as needed 
Participate in departmental growth experiments to further our service offerings, as needed 
Provide administrative support for various medical initiatives, including small clinical trials 
Qualifications
Minimum 2 years in a client facing role 
Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program  
Education and/or professional experience in health, wellness, or a related field 
Excellent verbal and written communication skills 
Excellent organizational skills and exceptional attention to detail   
Strong problem-solving skills 
Ability to work both independently and as a member of a team 
Ability to manage time effectively while handling multiple tasks 
Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday 
Interest in the anti-aging/longevity movement