Customer Expert - German - Greece

Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
Some of your daily tasks:
Communicating through various channels (e-mail, chat & phone) to address product or service issues

Inquiries about accounts, existing reservations, payments, complaints

Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem

Expediting corrections and/or adjustments; following up to ensure resolution

Assisting with the processing of refunds or exchanges

Arranging the placement of orders

We’ll love it if you have:
High level of fluency in German

Good communication skills in English

Customer support/troubleshooting experience will be appreciated

Familiarity with the brand is preferred

Strong verbal and written communication skills utilizing active listening

Comfortable with the use of basic technology tools

A positive, can-do attitude that shines through every interaction

What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Free online Greek language courses