Customer Growth Specialist - Remote

About the Achieve:

We believe our employees empower our company and drive our success. Achieve Test Prep is the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Achieve supports working adults who face barriers to completing their education by acting as a counselor, advocate, and partner—helping them earn college credit faster, with less effort, and at a lower cost through standardized, industry-recognized examinations.

Employee engagement and development are central to our success. As a fully remote organization, Achieve offers flexible work schedules that promote work-life balance while fostering an inclusive, diverse, and equal-opportunity workplace.

Achieve Test Prep is seeking a high-performing Customer Growth Specialist to join our Winback team. This role is focused on re-engaging former students who did not complete their program and guiding them back to completion.

This is not a traditional sales role. You will be working with warm leads individuals who already showed intent but require the right conversation, structure, and solution to return.

If you are confident handling objections, rebuilding trust, and closing revenue opportunities, this role is built for you.

• Proactively reach out to former students who have withdrawn or become inactive
  

  Identify barriers that prevented completion and reposition the program effectively
  

  Present tailored solutions, including program re-entry, extensions, and financing options
  

  Close re-enrollments and contribute directly to revenue growth targets
  

  Maintain accurate records of outreach, outcomes, and pipeline activity
  

  Collaborate with Customer Success, Enrollment, and Finance teams to remove friction in the re-enrollment process
  

  Desired Skills and Experience:
  
  
  

  • Proven experience in sales, retention, collections, or account recovery
    

    Strong objection-handling and negotiation skills
    

    Comfortable having direct, sometimes difficult conversations with customers
    

    Results-driven mindset with a focus on closing and revenue impact
    

    Ability to work independently in a high-performance environment
    

    Experience with CRM systems (Salesforce, Kustomer, or similar) is a plus
    

    What Success Looks Like? 
    

    Consistent reactivation of inactive or withdrawn customers
    

    Strong conversion rates from outreach to re-enrollment
    

    Contribution to monthly revenue and customer growth targets
    

    High activity levels with effective follow-through
    

    Job Details:
    

    Type: Full-Time
    Schedule: 9:00 AM - 5:00 PM EST
    Remote: 100% Online