Customer Happiness Representative – Seasonal, Part-Time

Job Description • Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly. • Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction. • Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement. • Maintain accurate records of customer interactions and monitor feedback to identify improvement areas. • Collaborate with cross-functional teams to meet customer needs and drive process improvements. • Assist with special projects to support the customer happiness team, such as research or system development projects. Requirements • Empathetic problem solver with excellent written and verbal communication skills. • Skilled at building long-term relationships and proactive in improving processes. • Purposeful and driven, passionate about achieving results and making an impact. • Positive attitude, solution-oriented mindset, and accountable in commitments. • Open to feedback, continuously learning, and a team player who values empathy and compassion.

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