Customer Onboarding Specialist

Job Requisition ID #

26WD97508

Position Overview
As an Onboarding Specialist focused on GCPay, your construction experience, industry knowledge, and strong software expertise will help customers successfully implement and adopt GCPay within their organizations. You will analyze existing invoicing, compliance, and payment workflows and guide customers in transforming these processes using GCPay. 

Working with key stakeholders—including project accountants, project managers, and controllers—you will help define new workflows, configure the platform, deliver training, and support customers through the onboarding process to ensure long-term success and adoption. 

You will play a critical role in helping customers scale standardized pay application and compliance processes across their portfolio. You will also collaborate closely with internal product and account teams, sharing feedback from real-world implementations and staying aligned with product enhancements and roadmap updates. 

You will report to a manager on the Onboarding team. This is a remote position with occasional travel based on internal events and customer needs. 

Responsibilities 

Lead end-to-end onboarding engagements for GCPay customers, including implementation planning, configuration, and training 

Analyze customer workflows related to subcontractor invoicing, lien waivers, compliance tracking, and payment processes, and recommend best practices using GCPay 

Configure customer environments including billing structures, approval workflows, compliance requirements, and user permissions 

Guide customers through onboarding milestones, ensuring timely and successful go-live 

Deliver role-based training for project accountants, project managers, subcontractors, and executives 

Support customers in transitioning from manual or legacy systems to standardized digital workflows 

Act as a trusted advisor, helping customers improve efficiency, reduce risk, and increase visibility into financial processes 

Partner with internal teams to ensure a seamless customer experience 

Stay current on GCPay functionality, enhancements, and construction industry best practices 

Minimum Qualifications 

3+ years of experience in the construction or AEC industry, with exposure to accounting, project management, or subcontractor billing processes 

Experience with subcontractor pay applications, lien waivers, and compliance tracking 

General understanding of SaaS platforms and software implementation or onboarding processes 

Strong communication and training skills, with the ability to explain technical concepts clearly 

Ability to manage multiple customer engagements and priorities simultaneously 

Experience with construction financial or project management systems (e.g., ERP systems like Sage, CMiC, Viewpoint, etc.) 

The Ideal Candidate 

You have experience in construction accounting, project accounting, or project management, particularly with subcontractor billing and compliance workflows 

You are passionate about helping customers improve processes through technology and digital transformation 

You can break down complex workflows into simple, actionable steps for a variety of audiences 

You are comfortable leading meetings, trainings, and presentations in both virtual and in-person environments 

You are highly organized and can manage multiple implementations at different stages simultaneously 

You are proactive, solution-oriented, and able to troubleshoot customer challenges effectively 

You collaborate well across teams and build strong relationships with both customers and internal stakeholders 

You are curious and motivated to continuously learn, improve, and stay current on industry trends and evolving workflows 

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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