**Customer Operations Lead – Scaling Support Systems at blithequark**

Are you a systems thinker with a passion for operations and a drive to make things better? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for a Customer Operations Lead to join our team at blithequark, a cutting-edge AI startup revolutionizing the future of work.

**About blithequark**

At blithequark, we're on a mission to build a system that lets a single human manage 100x more work, done by both AI and people. We're not just building software – we're redefining how work gets done. With a strong focus on operational excellence, we're uniquely positioned to integrate all systems seamlessly and unlock an order-of-magnitude boost in productivity.

**About the Role**

As a Customer Operations Lead, you'll play a critical role in scaling and improving our support engine. You'll handle day-to-day execution, including coverage, ticket routing, team performance, and more. But that's not all – you'll also own the systems that make support run, including macros, workflows, QA reviews, onboarding, training, and more. This is a great fit if you're a high-agency, problem-solver who loves fixing broken things and wants to run a core function at a fast-moving startup.

**Responsibilities**

* Run the daily operations of the support team, including workload balancing, shift coverage, and on-call rotations
* Manage KPIs, flag issues, and drive performance improvements
* Build and maintain SOPs, macros, and internal tools to boost consistency and speed
* Help lead weekly QA and feedback loops with support reps
* Analyze performance trends and propose process or tooling fixes
* Own the upkeep of the internal knowledge base and training resources
* Design and maintain dashboards to monitor support performance in real time
* Audit workflows regularly to eliminate bottlenecks and reduce manual work
* Coordinate with engineering and product to resolve high-priority bugs and edge cases
* Triage escalations and communicate cross-functionally to ensure timely resolutions
* Improve how we use AI in support, including LLM agent workflows and QA tooling
* Help manage vendor tools (e.g. Intercom, Front, Zendesk) and optimize usage and cost
* Partner with recruiting and CX leadership to forecast team growth and capacity
* Assist with onboarding and ongoing training of new support hires

**What We're Looking For**

* Strong systems thinking and ops instincts
* Extremely organized with great attention to detail
* Can own ambiguous problems and drive them to done
* Sharp communicator – clear in writing, fast on Slack
* Fast learner and very comfortable with new tools
* Bonus: background in support, biz ops, consulting, or process-heavy roles
* Bonus: experience with Zendesk, Intercom, Notion, Retool, Jira
* Bonus: SQL and Sheets fluency (not required)
* No ego. High ownership. Ready to do what it takes.

**Why This Role?**

* You'll be trusted with real ownership from day one
* You'll get exposure to AI systems, ops workflows, and fast decision cycles
* You'll help build the internal systems that power a scaling startup
* You'll work closely with product, eng, and exec teams

**What We Offer**

* Competitive base salary ($70k-$125k) and equity compensation
* Opportunity to work with top talent and learn fast
* Collaborative and dynamic work environment
* Flexible remote work options
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Generous PTO policy
* Access to cutting-edge AI technology and tools
* Professional development opportunities and training resources

**About Our Team**

At blithequark, we're a diverse and inclusive team of innovators, thinkers, and doers. We're committed to creating a workplace where everyone is treated with respect and given equal opportunities. We welcome and encourage all qualified candidates to apply for our job openings.

**How to Apply**

If you're a motivated and detail-oriented individual with a passion for operations and a drive to make things better, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.

**Helpful Links:**

* How blithequark Operates:
* blithequark Company Culture:
* blithequark Website:

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