Customer Program Specialist

Our Incora Story is really taking off—and we’d love you to join us on the journey.

As a leading supply chain solutions business in the aerospace industry, customers are at the heart of everything we do.

We are currently seeking an exceptional Customer Program Specialist to support intermediate to complex customer accounts and contracts through outstanding service, strong partnership, and operational excellence.

The Role

The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑quality service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key liaison between customers and internal teams.

You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded.

Key Responsibilities

• Build and maintain strong working relationships with external customers and internal partners

  Maintain advanced knowledge of Incora customer requirements, distribution methods, and contract terms

  Provide excellent customer service through fast, accurate, and professional response to requests

  Respond promptly to customer inquiries related to order status, availability, and delivery plans

  Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements

  Run and review open order reports daily to ensure on‑time shipment

  Verify order releases against contract requirements for accuracy and compliance

  Manage bin maintenance, backorders, and contract changes accurately and timely

  Coordinate with Procurement and Supply Chain to sustain inventory levels for contract fulfillment

  Resolve backorders and support root cause initiatives with a target of zero backorders

  Investigate and resolve intermediate to complex customer issues in alignment with company policies

  Provide LTA (Long‑Term Agreement) contract administration support

  Process customer returns (RMAs) and ensure proper documentation

  Ensure quality flow‑downs are correctly applied during contract review

  Interface directly with customer auditors to support compliance with customer specifications

  Update customer portals with shipping and delivery information to maintain high performance ratings

  Prepare, manage, and follow through on customer expedite requests

  Train and mentor sales team members, as assigned

  Participate in ad hoc projects, departmental meetings, and company training initiatives

Our Values

Success at Incora starts with living our values every day:

Courage – Take ownership of issues and challenges

Collaboration – Share knowledge and support one another

Commitment – Deliver on internal and external customer expectations

Community – Value people and the world we share

About You

Education

• High School Diploma or GED required

  Bachelor’s degree in Business, Accounting/Finance, Marketing, or Supply Chain preferred (or equivalent experience)

Qualifications & Experience

• 3–5 years of combined Sales and Customer Service experience (aerospace industry preferred)

  Demonstrated ability to manage intermediate to complex customer accounts

  Proven success conducting root cause analysis and resolving customer issues

  Strong customer service mindset with the ability to work tactfully and professionally

  Excellent organizational, time‑management, and follow‑through skills

  Ability to manage multiple priorities in a fast‑paced environment

  Strong verbal, written, and presentation skills with a focus on quality and service

  High attention to detail with accurate data entry and documentation practices

  Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel)

  Ability to collaborate effectively across departments to drive results

What Incora Offers

• Competitive compensation and comprehensive benefits

  Eligibility for company incentive programs

  8 paid holidays plus 2 floating holidays

  FlexTime policy for exempt employees

  80 hours of exempt sick time

  2 weeks paid parental leave

  Multiple health plan options with competitive premiums

  Employer‑paid life insurance (1× salary), STD, and LTD

  401(k) with company match

  Employee discount portal via PerkSpot

  A modern, first‑class work environment

  Clear opportunities for career growth as part of the Incora Story

  Equal Opportunity Employer

  Incora is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.