Customer Relations Specialist

Role Overview

Are you a people-focused professional who enjoys building relationships, solving problems, and delivering outstanding service? We are seeking motivated individuals to join our remote team as a Customer Relations Specialist.

In this role, you will work closely with clients to provide support, coordinate travel-related requests, and help create positive customer experiences from the initial inquiry through completion of travel plans. This position offers the flexibility to work remotely while developing valuable communication, customer service, and coordination skills.

No previous travel industry experience is required. Comprehensive training, resources, and ongoing support are provided.

What You'll Do

Serve as a primary point of contact for clients throughout the planning and booking process

Assist with coordinating travel arrangements, accommodations, transportation, and vacation experiences

Research and evaluate available travel options using company-approved tools and supplier resources

Help organize and manage trip details to ensure information is accurate and up to date

Provide timely responses to client questions, concerns, and service requests

Support clients with itinerary adjustments, reservation revisions, and follow-up communication

Maintain accurate customer records, confirmations, and documentation

Stay informed on travel products, supplier offerings, and company updates through ongoing training

What We Offer

100% remote work environment

Flexible scheduling options

Entry-level friendly with training provided

Ongoing mentorship and support

Access to travel-related incentives, discounts, and industry perks

Positive and collaborative team culture

Professional development and advancement opportunities

Qualifications

Strong communication and relationship-building skills

Customer-focused mindset with a professional attitude

Ability to prioritize tasks and manage responsibilities independently

Comfortable using online platforms, email, and computer applications

Reliable internet connection and basic technology skills

Strong attention to detail and organizational abilities

Self-starter who thrives in a remote work environment

Must be 18 years of age or older

Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain