Customer Relationship Manager
About Us
At StrategyByte, we help Australian businesses grow through tailored digital marketing, data-driven strategy, and business process consulting. From SEO and content marketing to full-scale digital transformation, we partner with brands to deliver measurable results. We serve a wide range of clients, with a growing footprint in the NDIS and healthcare sectors.
Were now looking for a Customer Relationship Manager to join our dynamic team and be the bridge between our clients and internal teams ensuring smooth communication, high satisfaction, and long-term growth.
What You'll Do
As a Customer Relationship Manager at StrategyByte, you will:
- Serve as the primary point of contact, ensuring clients feel supported, informed, and valued.
- Deeply understand each clients business, challenges, and objectives to align services accordingly.
- Work with strategy, SEO, design, and development teams to deliver timely solutions.
- Guide clients through onboarding and project kickoffs; support retention and upselling opportunities.
- Conduct regular check-ins, gather feedback, and troubleshoot issues before they escalate.
- Deliver monthly performance reports and actionable insights to help clients understand ROI.
- Identify opportunities to introduce new services, increase value, and expand client engagement.
- Help nurture leads through email, cold calls, follow-ups, and CRM tools
- Support the sales pipeline by reactivating previous clients and referrals
What Were Looking For
- At least 1 year of experience in client-facing roles (Sales, client services, or accounts management)
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An ability to sell
Extremely high proficiency in written and spoken English
A proactive, problem-solving mindset
Experience in a digital agency or marketing/tech environment is a plus
Familiarity with tools like HubSpot, Slack, ClickUp and MS 365
Why Join StrategyByte?
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Competitive Salary and best in class leave policies
Work with a collaborative, future-focused team
- Ability to work remotely on projects with real purpose
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A chance to grow with a fast-scaling digital agency