Customer Service Advisor
Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide. They are seeking a Customer Service Advisor to be the first point of contact for individuals and organizations engaging with Intealth's services, supporting international medical graduates and assisting users of their verification repository.
Responsibilities
- Support applicants through the EPIC and Certification process
- Respond to a high volume of phone and email inquiries, resolving applicant questions efficiently and accurately, while delivering exceptional customer service
- Interpret and explain complex policies and procedures in a clear and concise manner
- Partner with internal teams to ensure first-call resolution and clear communication
- Guide applicants through billing, fee inquiries, and troubleshooting within the online portal
- De-escalate challenging interactions with professionalism and empathy, maintaining composure while finding solutions
- Use sound judgment to determine when cases should be escalated
Skills
- Bachelor's degree or equivalent experience required
- 1-5 years of professional customer service experience
- Proven ability to quickly learn and apply complex information
- Strong problem-solving and multitasking skills
- Proficiency in Microsoft Office; ability to navigate multiple systems simultaneously
Benefits
- Robust Medical, Dental & Vision from top providers
- 12% Employer Contribution to your 403(b)
- Tuition Reimbursement & Wellness Program
- Generous PTO
Company Overview