Customer Service Agent - Salem 2026
The CCS Companies is hiring for a Customer Service Agent position in their Salem location. The role involves maintaining a professional and customer-friendly manner while handling inbound and outbound calls, negotiating payment plans, and ensuring compliance with applicable laws.
Responsibilities
- Maintains a professional and customer-friendly manner with each account
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP)
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters
- Identifies disputes promptly and ensures proper resolution
- Participates in various problem-solving and decision-making activities, as required
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner
- Performs other tasks as may be assigned by manager/supervisor
Skills
- Minimum 1+ year in a Customer Service position preferred
- Strong interpersonal and verbal communications skills
- Moderate typing skills required (35 wpm)
- Basic math and written communication skills
- Ability to be receptive to feedback, willing to learn
- Ability to be receptive and responsive to change and to embrace continuous improvement
- Ability to maintain a predictable and consistent full-time work schedule
- Must successfully pass background check
- High school diploma or equivalent required
- Prefer one or more years of customer service experience, ideally in the collections industry
- Bilingual/multilingual language skills desirable
- Successful completion of a company-sponsored two-week training program
- Must successfully pass background check required to obtain MN Debt Collector license
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement
Benefits
- $1,000 Welcome Bonus just for completing training!
- Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Excellent Employee Referral program - make an extra $1500 referring great people!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
- Paid Holidays including your Birthday off and a Floating Holiday!
- Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
- Hybrid work options after 6 months for qualified Associates.
Company Overview