Customer Service Analyst - American Express Data Entry (Remote)

Join Our Team and Deliver World-Class Customer Experiences

We are seeking a highly skilled and motivated Customer Service Analyst to join our American Express Data Entry team. As a key member of our Customer Achievement Network (CFN) crew, you will deliver exceptional back-end customer care services to card members, providing solutions on credit balance refunds, reconciliation, and remediation, protection, and club rewards.

Key Responsibilities:

• Process card member account renovations, inquiries, and requests for credit balance refunds, Express Cash, reconciliation, and remediation, and membership rewards for the US market.
• Handle customer requests for consumer customers within special timeframes, ensuring timely and effective resolution of inquiries.
• Conduct thorough evaluations of credit balance refund requests, analyzing available information to prevent losses to the enterprise.
• Provide meaningful expertise and ongoing support to operations and cross-functional initiatives, ensuring seamless collaboration and effective issue resolution.
• Respond to all customer queries in a timely and complete manner, maintaining a customer-first ethos and adhering to quality and compliance guidelines.

Requirements:

• Bachelor's degree with a minimum of 2-3 years of experience in bank-end operations.
• Proven track record of excellent customer service skills, with superior written and verbal communication abilities.
• Strong problem-solving skills, with the ability to prioritize and work well under pressure, and attention to detail.
• Proficient in Microsoft Excel and Word, with excellent presentation skills.
• Experience with systems such as Triumph, CLIC, GSP, IVU, Monocle, and Green Monitors is an asset.

What We Offer:

• Competitive salary: $32/hour
• Remote work arrangement
• Opportunities for professional growth and development
• Comprehensive benefits package, including rewards programs, travel benefits, dining privileges, and concierge services
• A dynamic and supportive work environment that prioritizes your well-being and success

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please apply now to join our team. We look forward to hearing from you!

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