Customer Service Associate
<p>About the job</p>
<p>Location: Fully remote</p>
<p>Employment Type: Full-time (FTC), 40 hours/week (may include weekends and bank holidays)</p>
<p>The Opportunity</p>
<p>Obesity is a pressing global challenge, costing the UK alone approximately £9 billion annually, primarily through preventable diseases like type 2 diabetes. Our client is tackling this issue head-on, empowering individuals to improve their health through innovative digital habit-change programmes.</p>
<p>About the Company</p>
<p>Positively impacted over 250,000 individuals.<br />
Highly rated, with thousands of excellent customer reviews.<br />
Rapidly growing and financially sustainable.<br />
NHS-commissioned and approved by leading health insurers.<br />
Focuses on digital delivery of lifestyle improvement and weight-loss programmes.</p>
<p>Role Overview</p>
<p>Our client seeks a proactive Customer Support Associate passionate about delivering exceptional service to support users on their wellness journeys. Key responsibilities include:</p>
<p>Providing prompt, empathetic support via email and phone.<br />
Efficiently addressing and resolving customer queries.<br />
Exceeding customer expectations to maintain high satisfaction rates.<br />
Managing customer complaints with sensitivity, escalating when necessary.</p>
<p>This dynamic role involves engaging with diverse individuals, gaining deep insights into the digital health programme, and contributing positively to user experiences.</p>
<p>Ideal Candidate</p>
<p>Highly organised and thrives in a fast-paced environment.<br />
Target-driven, with a commitment to continuous improvement.<br />
Excellent communication skills, particularly in email and telephone interactions.<br />
Empathetic and capable of handling sensitive conversations effectively.<br />
Quick learner, adaptable to evolving processes.</p>
<p>Benefits:</p>
<p>Meaningful impact on public health and individual lives.<br />
Collaborative environment with passionate, supportive colleagues.<br />
25 days annual leave plus national holidays.</p>
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