**Customer Service Coordinator – Global Air Spring Solutions Expert**

At blithequark, we're revolutionizing the air spring manufacturing industry with cutting-edge technology and innovative solutions. With a rich history spanning over 80 years, our company has established itself as a leading provider of technologically advanced air springs for the global marketplace. Our products cater to a diverse range of applications, including commercial trucks and trailers, cars, sport utility vehicles, light trucks, mini vans, motor homes, buses, agricultural equipment, rail, and industrial applications.

As a Customer Service Coordinator at blithequark, you'll play a vital role in ensuring seamless customer experiences and driving business growth. If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

**Responsibilities:**

As a Customer Service Coordinator, your primary responsibilities will include:

* Managing customer and distributor services for the Firestone North America Region, providing top-notch support from initial inquiry to final delivery
* Handling orders, including post-sales support, and ensuring timely resolution of customer complaints and returns
* Entering, approving, and processing complaints and returns, as well as analyzing credit and debit notes
* Reporting on sales data to inform business decisions and drive growth
* Responding to email and phone inquiries regarding product availability and pricing, providing accurate and timely information to customers
* Collaborating with Distribution Centers located in Dyersburg, Williamsburg, Costa Rica, and Brazil to ensure seamless logistics and supply chain management
* Proactively working with assigned clients, maintaining lists of open and overdue orders, and identifying opportunities for improvement
* Working closely with sales, logistics, planning, and warehouse departments to ensure alignment and effective communication

**Minimum Qualifications:**

To succeed in this role, you'll need:

* Experience in a similar customer service role, with a proven track record of delivering exceptional service and resolving customer complaints
* Familiarity with MS Office and experience working with SAP or another ERP system
* Strong communication skills, with the ability to build relationships with customers, colleagues, and stakeholders
* Self-discipline and excellent organizational abilities, with a focus on prioritizing tasks and meeting deadlines
* Basic knowledge of job processes and tools obtained through work experience, with a willingness to learn and adapt to new systems and technologies
* The ability to work collaboratively with Manager and other specialization teammates, contributing to the success of the specialization's short-term goals
* Problem-solving skills, with the ability to anticipate additional needs and requests from customers and stakeholders
* Effective communication skills, with the ability to explain complex information and interpret data to inform business decisions

**Typical Requirements:**

We're looking for candidates with a minimum of 1-2 years of related experience in customer service or a similar field. If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.

**Skills and Competencies:**

To succeed in this role, you'll need to possess the following skills and competencies:

* Excellent communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders
* Strong problem-solving skills, with the ability to anticipate additional needs and requests from customers and stakeholders
* Self-discipline and excellent organizational abilities, with a focus on prioritizing tasks and meeting deadlines
* Basic knowledge of job processes and tools obtained through work experience, with a willingness to learn and adapt to new systems and technologies
* Ability to work collaboratively with Manager and other specialization teammates, contributing to the success of the specialization's short-term goals
* Effective communication skills, with the ability to explain complex information and interpret data to inform business decisions

**Career Growth Opportunities and Learning Benefits:**

At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Coordinator, you'll have access to:

* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues and Manager
* Opportunities for career advancement and professional growth within the company
* A dynamic and supportive work environment that encourages collaboration and innovation

**Work Environment and Company Culture:**

At blithequark, we're proud of our company culture, which values:

* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Continuous learning and development
* Diversity and inclusion

Our work environment is dynamic and fast-paced, with a focus on delivering exceptional service and driving business growth. We're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and creativity.

**Compensation, Perks, and Benefits:**

We offer a competitive compensation package, including:

* Salary: $
* Benefits:
* Perks:

**How to Apply:**

If you're passionate about delivering exceptional service, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

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