**Customer Service & E-Commerce Supervisor – Full Time at arenaflex**

At arenaflex, we're dedicated to nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in supporting our Customer Service & E-Commerce programs, driving safety, quality, and excellence in our stores. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and promoting a positive work environment, we want to hear from you.

**About arenaflex**

arenaflex is a leading company that's committed to providing the highest quality products and services to our customers. We're passionate about creating a positive impact on the environment and our communities. Our company culture is built on a foundation of core values, leadership principles, and a commitment to excellence. We're always looking for talented individuals who share our vision and are eager to join our team.

**Job Responsibilities**

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our Customer Service & E-Commerce programs, ensuring that our customers receive an exceptional experience. Your key responsibilities will include:

* Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
* Seeking awareness of relevant competitors and industry trends
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
* Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining Team Member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, such as MSRs, phones, and currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

**Job Skills**

To succeed in this role, you'll need to possess the following skills:

* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capable of teaching others in a positive and constructive manner
* Proficient with email, Microsoft Office, and operations-related applications

**Qualifications**

To be considered for this role, you'll need to have:

* 12+ months of retail experience

**Physical Requirements/Working Conditions**

This role requires:

* Ability to lift 50 lbs
* In an 8-hour workday: standing/walking 6-8 hours
* Hand use: Single grasping, fine manipulation, pushing, and pulling
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures 90 degrees Fahrenheit
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

**Compensation and Benefits**

arenaflex offers a competitive compensation package, including:

* Hourly wage range: $17.00 - $23.60
* Whole Benefits, which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs
* Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer. We provide a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

**How to Apply**

If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and promoting a positive work environment, we want to hear from you. Apply now to join our team at arenaflex!

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