**Customer Service Guide (Human Services Specialist 1) - Join arenaflex and Make a Difference!**

**About arenaflex**

arenaflex is a leading organization dedicated to providing essential services and support to individuals and families in need. As a key member of our team, you will have the opportunity to make a positive impact on the lives of Oregonians, contributing to a welcoming environment that promotes whole well-being. Our mission is to empower individuals and families to achieve self-sufficiency, and we are seeking a compassionate and dedicated Customer Service Guide (Human Services Specialist 1) to join our team.

**Job Summary**

We are seeking a highly motivated and empathetic Customer Service Guide (Human Services Specialist 1) to join our Self-Sufficiency Program (SSP) team at arenaflex. As a key member of our team, you will provide specialized assistance to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more. You will work collaboratively with a diverse team to create a safe and supportive environment that values diversity and inclusivity.

**Responsibilities**

As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will be responsible for:

* Providing exceptional customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serving as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offering information and referrals to community resources, and assisting with case status and other inquiries.
* Working collaboratively with program staff to provide a safety net and promote family stability.
* Contributing to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.

**Key Responsibilities:**

* Provide customer service and support to individuals and families seeking services, including food benefits, cash assistance, childcare assistance, and more.
* Serve as the first point of contact for customers, either in-person, by phone, or through our online applicant portal.
* Offer information and referrals to community resources, and assist with case status and other inquiries.
* Work collaboratively with program staff to provide a safety net and promote family stability.
* Contribute to a trauma-informed and culturally responsive work environment that values diversity and inclusivity.

**Requirements**

To be successful in this role, you will need:

* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.

**Essential Qualifications**

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* Two years of experience in customer service or a related field, with a high volume of paperwork and people contact.
* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.

**Preferred Qualifications**

* Experience working with diverse populations, including individuals with disabilities, limited English proficiency, and other marginalized groups.
* Knowledge of community resources and services, including food banks, housing assistance, and healthcare services.
* Experience working in a trauma-informed and culturally responsive environment.
* Bilingual or multilingual skills, with the ability to communicate with customers in their preferred language.

**Skills and Competencies**

To succeed in this role, you will need:

* Excellent communication and interpersonal skills, with the ability to work with diverse populations.
* Proficiency in computer skills, including Microsoft programs, web browsers, and multiline telephone systems.
* Ability to adapt communication style to explain complex information to diverse audiences.
* Experience with multiple systems and databases, with the ability to elicit information from applicants and recipients.
* Strong problem-solving and critical thinking skills, with the ability to resolve complex issues and make sound decisions.
* Ability to work collaboratively with a diverse team, with a focus on customer service and satisfaction.

**Career Growth Opportunities and Learning Benefits**

As a Customer Service Guide (Human Services Specialist 1) at arenaflex, you will have opportunities for professional growth and development, including:

* Training and professional development opportunities to enhance your skills and knowledge.
* Mentorship and coaching from experienced colleagues.
* Opportunities for advancement to leadership roles and specialized positions.
* Collaborative and dynamic work environment that values diversity and inclusivity.

**Work Environment and Company Culture**

arenaflex is committed to creating a welcoming and inclusive work environment that values diversity and inclusivity. Our team is passionate about making a positive impact on the lives of Oregonians, and we are seeking a like-minded individual to join our team. As a Customer Service Guide (Human Services Specialist 1), you will work collaboratively with a diverse team to provide exceptional customer service and support to individuals and families seeking services.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive salary range of $3,429 - $4,622, as well as a comprehensive benefits package, including:

* Competitive salary range: $3,429 - $4,622.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Chance to make a positive impact on the lives of Oregonians.

**How to Apply**

If you are a motivated and compassionate individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to (mailto:Michelle.l.ochoa@arenaflex.oregon.gov) or call/text (541) 952-9928.

Apply Now

Apply for this job

Apply for this job