Customer Service Level 2 Agent
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The Customer Service Level 2 Agent position involves assisting taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.
Responsibilities
- Consistently answer incoming calls via a high-volume telephone queue
- Resolve incoming correspondence via written letters or email
- Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
- Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Skills
- Associate's degree in Business Administration, Accounting or related field from an appropriately accredited institution
- One year work experience preferably in an accounting-related environment or an equivalent combination of education and experience
- Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
- Experience with the use of a computer and proficiency in word processing
- Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview