Customer Service Receptionist

We are seeking a high-energy, customer-first professional to serve as the primary voice and face of our organization. As a Customer Service Receptionist, you will be the first point of contact for our customers.

This is a fully remote position suited for a reliable professional who thrives in a fast-paced environment and can effectively balance independent task management with a strong team-oriented mindset.

Primary Responsibilities

 Front Desk Ambassador: Manage a high-volume customer service hotline with a positive attitude and professional demeanor.

 Needs Assessment & Routing: Actively listen to callers to identify their needs and direct them to the appropriate department or resolution.

 Policy Expertise: Clearly and professionally explain company policies (returns, refunds,

warranties, etc.), ensuring customers feel informed and respected.

 Case Management: Open customer service claims and accurately assign tickets to designated representatives using Salesforce CRM.

 High-Stakes Prioritization: Maintain a “phone-first” mentality, with the ability to pivot instantly recognizing that live customer interactions take priority over internal emails and administrative tasks.

 Team Collaboration: Work collaboratively with internal departments and international store partners to ensure no customer inquiry falls through the cracks.

Schedule & Availability

Candidates must be available to work during the following fixed schedule:

 Monday – Thursday: 9:00 AM – 6:00 PM

 Friday: 9:00 AM – 4:00 PM

Qualifications & Skills

 Fast-Paced Capability: Proven ability to remain organized and productive in a high-

volume, fast-paced environment with shifting priorities.

 Team-Oriented Mindset: A collaborative professional who supports colleagues and contributes to overall team success.

 Exceptional Communication: Strong verbal communication skills, along with professional and empathetic written communication for email correspondence.

 Technical Proficiency: Strong typing skills and computer literacy. Experience with

Salesforce or a similar CRM system is highly preferred.

 Self-Motivation: Ability to work independently in a remote environment without direct supervision.

Requirements

 Language: Fluency in English is required; bilingual (English/Spanish) is a plus.

 Professionalism: Reliable and consistently prepared to begin work promptly at the start of each shift.

 Remote Work Setup: A quiet, professional home office with high-speed internet and a distraction-free environment.

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