Customer Service Representative
LKQ Corporation is seeking motivated individuals to join their Customer Service team at Elitek Vehicle Services. The role focuses on delivering outstanding customer experiences through effective communication, problem-solving, and relationship-building.
Responsibilities
- Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills
- Daily duties include heavy phone activity and computer use
- Field staff requests/inquiries regarding general issues
- Receive incoming calls and create work orders
- Manage timely responses to customers' calls and inquiries
- Plan, forecast, schedule and communicate service calls with customers and technicians
- Maintain an extremely well-organized calendar
- Other duties and additional responsibilities as directed, depending upon interest and capacity
Skills
- High School Diploma/GED
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratios, and percentages and to draw and interpret graphs
- Frequent use of Outlook, Word, Excel, graphics, etc
- Basic messages communicated orally
- May write brief messages and keep simple records
- May explain and offer guidance on routine procedures
- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures
- Decisions generally affect own job or assigned functional area
- Results are defined and existing practices are used as guidelines for how to complete work activities
- Works closely with supervisor/manager who provides broad guidance and overall direction
- Prioritize assigned and routine tasks
- Handle appropriately
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently
- Must be able to lift up to 50 pounds
- Associate's Degree
- Sales or customer service experience, especially in a call center environment
- Bi-Lingual, English & Spanish or English & French
Company Overview