Customer Service Representative

Overview

F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment. 

Key Responsibilities: 

Provide top-notch customer service via phone, email, and chat channels 

Act as a liaison with customers, ensuring clear communication and scheduling of services 

Handle inquiries, resolve issues, and provide information about our services 

Maintain accurate and up-to-date customer records in our system 

Collaborate with other team members to ensure a seamless customer experience 

Ability to thrive in a fast-paced setting with clear processes and strong team support

Qualifications: 

Excellent communication skills, both written and verbal 

Strong customer-centric mindset and a genuine desire to help others 

Ability to work independently and efficiently in a remote setting 

High-speed internet connection (minimum 50 Mbps) and a dedicated workspace 

Basic computer skills; proficiency with office software and the ability to learn new systems quickly 

What We Offer:

Fully equipped remote work setup, including computers, monitors, and other necessary equipment 

Competitive compensation and performance-based incentives 

Fixed work schedules that allow you to plan ahead (looking to fill a 7am-4pm shift, an 8am-5pm shift, and a 9am-6pm shift - Eastern Standard Time)

Health, dental, and vision insurance 

Retirement savings plan with employer match 

Paid time off and holidays 

Professional development and training opportunities 

Employee discounts on company services 

At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service. 

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law. 

Posted Min Pay Rate
USD $17.00/Hr.
Posted Max Pay Rate
USD $19.00/Hr.