Customer Service Representative

Call Center Agent 

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking. This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation.

Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach. The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.

Who We Are 
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations.

Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
 
Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia
 
What We Offer: Competitive salary - starting at $17/hour
Medical Benefits -available after 90 days! Retirement Savings Plan
Vacation Pay
Paid training 
Advancement Opportunities   

Responsibilities: Answer all incoming calls or online inquiries, as the initial point of contact 
Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home 
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable 
Conduct service-related, follow-up calls to check in on past customers and assess their current needs 
Help the field team by taking detailed notes from customer calls and entering them into our system 
Contribute to our company’s culture by being upbeat and hard-working 

Requirements: High School Diploma/GED is required 
Self-starter, reliable, flexibility with hours 
High level of accuracy and efficiency 
Exceptional verbal and written communication skills 
Courteous, professional manner, strong customer service skills 
Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
Excellent multitasking and follow-up skills, with high attention to detail 
Excellent interpersonal communication skills on a professional and technical level  
Able to work both independently and as part of a team 
Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. Work Schedule:This entry-level work-from-home job works a flexible schedule depending on business needs.

We are an equal opportunity employer