Customer Service Representative

Overview

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.  

This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.  

Responsibilities

What You Will Do: 

As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.  

Your day to day will include:  

Billing questions and payment support 

Starting or stopping utility services 

Account updates and service requests 

Troubleshooting customer concerns 

Providing clear, professional, and empathetic support 

Navigating multiple systems and tools to find solutions quickly 

Qualifications

What You Will Bring: 

We are looking for dependable, positive people who are ready to learn and succeed.  

Successful candidates have:  

Strong communication and customer service skills 

Ability to stay calm and professional during challenging conversations 

Comfort navigating multiple computer systems and applications 

Critical thinking and problem-solving skills  

Basic math skills for billing, balances, and payment related questions 

Experience using basic Excel functions, including search tools and filters  

Strong attention to detail  

Ability to multitask and stay organized in a fast-paced environment 

A team-oriented mindset and strong work ethic

Eligible States 

This role is currently limited to candidates residing in: 

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.  

Must have: 

18+ years of age with a High School diploma or equivalent 

Private, distraction free workspace (not a shared/common area of the home) 

Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 

Must remain on camera during working hours 

Why Join ibex? 

Supportive leadership and collaborative teams 

Coaching, recognition programs, and real career growth opportunities  

Positive, performance driven culture 

Work from home  

Paid training 

401k, Health, dental, and vision benefits 

PTO, referral bonuses and employee discounts 

Free cell phone for all employees!  

Childcare assistance programs 

Ready to Get Started? Apply today and start building your future with ibex!