Customer Service Representative

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking... for some great people!

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will be helping customers from an established high end jewelry store with locations all over the US and online!

Responsibilities:
• Extensive multi-tasking between programs and websites.
• Act as an advocate for our customers and be empathetic in all customer interactions.
• Provide extraordinary service to our customers via phone, email and chat.
• Communicate with other departments within the company AND local store managers to resolve customer issues.
• Quickly identify a customer's problem, document all case notes, and provide customers with reasonable solutions to the problem.
• Follow-up with customers on any outstanding matters and provide additional assistance as needed.
• Responsible for a monthly sales goal assisting customers with placing orders, answer questions about our product and services.
• Must be professional, courteous and have a positive exciting tone.

ENVIRONMENT AND PHYSICAL DEMANDS: NO MAC or CHROMEBOOK
Business office environment
· CPU
· 2 GHz min without video or screen monitoring/recording
· Core i3/5/7 with video and/or screen monitoring/recording
· Memory
· 4 GB min
· Network
· TCP/IP network required (hard-wired LAN recommended)
· Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
· Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/
https://www.bandwidthplace.com/
Please record your results.
· Allowed network ports in the range 40,000 to 65,535
· Outbound firewall UDP port 5080 open for SIP signaling
· UDP port 5060 open for the SIP softphone
· QoS router configurations recommended for UDP packets
· Router/Firewall ALG/SIP Packet inspection disabled
· Headsets
Professional series headsets with USB connectivity
Recommend models:
· Plantronics EncorePro 500 series
· Jabra Biz 2300 series
· Sennheiser SC 230/260 USB series
· Logitech H650e
· Operating System_
· Windows 10
· Active Firewall
_· Browsers
· Google Chrome 80 and later
· Mozilla Firefox 60 and later
· Internet Explorer 11 and later (Windows 7, 8, and 10)
· Additional Software
· Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
· Ability to sit for up to 8 hours unassisted
· Ability to enter data for up to 8 hours unassisted
· Ability to view PC screen for up to 8 hours
· Ability to prioritize in a multi-task environment

Requirements:
• Must be able to write, spell and read English
• Associates degree or education equivalent
• Must be computer literate
• Must pass a background check
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is an essential function of the position
• Problem solving and critical thinking skills.
• Great multi-tasking skills.
• Prioritize and effectively manage time.
• Positive attitude and excellent interpersonal skills.
• Good judgment and independent decision making.
• Work effectively with windows-based computer systems.
• Effectively interact in a professional and courteous manner with customer.
• Demonstrate initiative and interest in self-development
• Must be able to navigate more than one site at a time
• FLEXIBILITY IS NEEDED

Pay rate $13-$15hr

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:
• 2 years

Shift:
• Day shift
• Evening shift
• Morning shift

Weekly day range:
• Every weekend
• Monday to Friday

Work setting:
• Call center
• Remote

Application Question(s):
• Are you flexible with your schedule?
• Do you have a windows desktop or laptop to work from home?
• Do you live in Florida?
• Do you have dual monitors?

Experience:
• call center: 2 years (Preferred)
• Customer service: 3 years (Preferred)

Location:
• Florida (Required)

Work Location: Remote

Apply Job!