Customer Service Representative
Pet Food Experts is a leading pet specialty distributor with over 80 years of experience, serving more than 10,000 pet retail locations nationwide. They are seeking a Customer Service Representative to serve as the primary point of contact for customers, responsible for problem solving and providing a superior customer experience while building long-lasting relationships with retailers.
Responsibilities
- Quickly and efficiently problem solve for retailers, vendors, and sales team
- Build long lasting relationships with retailers and maintain unmatched response times
- Facilitate and communicate transportation and operational changes and concerns
- Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team
- Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
- Maximize positive relationships through a shared commitment to provide a world class customer experience
Skills
- High School Education or equivalent required, college degree a plus
- Minimum One year experience in a customer facing role with demonstrated problem solving abilities
- Demonstrate decision-making skills with limited supervisory input
- Work in an environment where individuals take accountability of impact to the company's performance
- Excellent planning, multitasking and organizational skills
- Prior Call center experience, a plus
- Prior experience with a CRM platform a plus
- Prior industry product knowledge, a plus
Benefits
- Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
- PTO & Paid Holidays – Because work-life balance matters.
- Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
- Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
- Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
- Education Assistance Program – Invest in yourself, and we’ll help with the cost!
Company Overview