Customer Service Representative
Harbor Foodservice is seeking a Customer Service Representative to join their team in a fast-paced call center environment. The role involves answering calls, processing ticket requests, and responding to customer inquiries through various communication channels while providing excellent customer service.
Responsibilities
- Handling inbound and outbound calls to assist customers with orders, billing questions, concerns, or escalations
- Staying updated on product knowledge to provide accurate information to customers
- Identifying and escalating priority issues to appropriate departments
- Maintain individual performance and department KPI goals
- Work with vendors, brokers, and sales team members to optimize sales opportunities
- Partner with leadership on ways to streamline business to enhance customer experience
- Providing excellent customer service by demonstrating Harbor values by being Genuine, Motivated, Resourceful, & Friendly with internal and external customers
- Other duties as assigned
Skills
- High School Diploma / equivalency required
- 1-3 years of experience in a professional call center environment recommended
- Ability to multitask using multiple screens and systems
- Strong oral and written communication skills required
- Ability to work a rotating holiday schedule
- Ability to pass a background investigation and drug test
- Associate degree or higher preferred
- Preferred background in food service, restaurant, distribution center, or hospitality
- Proficient in Microsoft products; Outlook, Teams, OneNote, Excel, SharePoint
- Experience using call center systems 8x8 and Teamwork Desk preferred and/or equivalent systems
Benefits
- Paid vacation
- Sick
- Personal and holidays
- Comprehensive medical
- Dental
- Vision, and life insurance
- 401(k) retirement plan with a generous employer match
- Employee Assistance Program
Company Overview