Customer Service Representative
Edfinancial is a company that values growth and community, and they are seeking a Customer Service Representative to join their team. In this role, you will handle customer calls, provide information about products and services, and resolve issues while maintaining compliance with guidelines.
Responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Provide accurate, clear information about our products and services
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines
- Use sound judgment and strong communication skills to support each customer interaction
- Collaborate with your team to create a positive, high-quality work environment
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
Skills
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
Benefits
- Paid training
- Certifications
- Opportunities for advancement
Company Overview