Customer Service Representative
The Agora Companies service 10+ affiliated publishing groups focused on helping individuals with finance, health, and lifestyle. They are seeking a Customer Service Representative to support their brand promise by resolving customer issues, assisting with account-related questions, and handling inbound sales calls.
Responsibilities
- Resolve customer issues efficiently, ideally on first contact
- Assist customers with account-related questions, product support, and account navigation
- Handle inbound sales calls for newsletter products
- Educate customers on how to avoid future issues and maximize product value
- Retain valued customers through respectful, solution-oriented communication
- Track customer feedback and share insights with internal teams
- Contribute to a customer-centric culture
- Think critically and independently to troubleshoot and resolve customer concerns
- Remain flexible and assist with additional duties as needed
Skills
- 1–2 years of customer service experience, preferably in a call-center setting
- Exceptional interpersonal and verbal communication skills
- Strong problem-solving abilities and independent thinking
- Working knowledge of Microsoft Office and Excel
- Interest in learning about investing and financial trends
- Ability to adapt in a fast-paced, high-volume environment
Benefits
- Medical, vision, and dental insurance plans
- 401(k) plan with employer matching
- Generous vacation time and paid holidays
- Casual dress code
- Highly flexible environment
Company Overview