Customer Service Representative - Aetna (Remote) - $26/Hour
Job Summary:
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at CVS Health, a Fortune 4 company. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our pharmacy benefit plan members, providing support and answering questions regarding their prescription coverage, drug inclusion, and mail-order prescriptions.
Key Job Details:
- Company: CVS Health (Aetna)
- Location: Remote (must live within 75 miles of Monroeville, PA)
- Start Date: Immediate openings available
- Position: Customer Service Representative
- Compensation: $26/hour
- Employment Type: Full-time (part-time schedules available, 20 hours/week)
Responsibilities:
* Provide exceptional customer service to pharmacy benefit plan members via inbound calls
* Answer questions regarding prescription coverage, drug inclusion, and mail-order prescriptions
* Resolve customer inquiries in a positive and productive manner
* Utilize your knowledge and skills to improve the healthcare experience for our plan members
Requirements:
* 2+ years of experience engaging with clients (call center, retail, customer service, hospitality industry, or military experience)
* Proficiency in Windows-based applications
* Associate's degree or equivalent experience preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Reliable and compliant with scheduling standards
What We Offer:
* Competitive salary of $26/hour
* Remote work opportunity (with approved speed requirements and secure workspace)
* Comprehensive training program (approximately 1.5 months)
* Flexible scheduling options (part-time schedules available)
* Opportunity to work with a Fortune 4 company and advance your career
How to Apply:
Don't miss out on this exciting role! Apply now to join our team and start your future in customer service.
Apply for this job