Customer Service Representative - Behavioral Health (Remote)
Job Summary:
We are seeking a compassionate and experienced Customer Service Representative to join our Behavioral Health team. As a remote Customer Service Representative, you will play a vital role in providing exceptional advocate care to our members, ensuring they understand their benefits and claims. If you have a passion for delivering outstanding customer service and a background in behavioral health or a related field, we encourage you to apply for this rewarding opportunity.
Key Responsibilities:
- Engage with members to understand their health needs and provide personalized support
- Review member claim history for accuracy and resolve any discrepancies
- Explain member rights and responsibilities, ensuring they are informed and empowered
- Build trusting relationships with members, fostering a positive and supportive experience
- Perform financial data maintenance, ensuring accuracy and efficiency
Requirements:
- 1-3 years of customer service experience in a call center environment
- Preferred: Previous experience in behavioral health, medical, or insurance industry
- High School Diploma or GED required; Associate's degree preferred
What We Offer:
- Competitive salary and bonus opportunities
- Comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance
- Short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
- Well-being programs and education assistance
- Discount programs with participating partners
- Free development courses to support your career growth
- CVS store discount
Schedule:
- Monday-Friday, 10:00 AM - 6:30 PM EST (remote)
How to Apply:
Don't miss this opportunity to make a meaningful impact in the lives of our members. Apply now and take the first step towards a rewarding new role.
Apply for this job