Customer Service Representative, Bilingual - Spanish/English

Description:
• The Customer Service Representative (Bilingual: Spanish and English) Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
• This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
• Candidates must reside in the state of New Mexico.
• A remote Customer Service Representative position at Concentrix is just the right place for you!
• As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being.
• Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
• We’ll give you all the training, technologies, and continuing support you’ll need to succeed.

Requirements:
• The ability to read, write and speak fluently both Spanish and English
• Must reside in the state of New Mexico
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Benefits:
• Paid training and performance-based incentives
• Starting wage between $15.00/hr - $17.50/hr
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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