⚡ Customer Service Representative (Call Center)
Plugz Electric is a family-owned and operated electrical company built on trust and reliability. They are hiring a Customer Service Representative to join their call center team, where the role involves handling inbound and outbound customer calls in a fast-paced environment.
Responsibilities
- Answer inbound customer calls and respond to inquiries
- Make outbound calls to new leads quickly (speed-to-lead follow-up)
- Schedule service appointments efficiently and accurately
- Handle multiple conversations and tasks at once
- Maintain accurate data entry and job details
- Communicate clearly with customers and internal teams
- Deliver a high-quality, professional customer experience
Skills
- Must be located within 60 minutes of our office
- Open to a hybrid schedule (in-office + remote)
- Available for evenings and/or weekends as needed
- Dependable and reliable – you show up and perform consistently
- Thrives in a fast-paced, ever-changing environment
- Confident on the phone (both inbound and outbound calls)
- Strong communication skills (must speak English proficiently)
- Ability to multitask and stay organized under pressure
- Positive attitude and team-first mindset
- Electrical or home services experience is a plus (not required)
Benefits
- Company parties
- Competitive salary
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Wellness resources
- Office snacks provided
- Supportive, family-oriented team culture
- Fast-growing company with real advancement opportunities
Company Overview