Customer Service Representative (CSR)

About This Role

This position manages incoming calls from customers, handles customer service inquiries, and generates sales leads by providing the best Customer Service possible! This is a full-time role that will report into the Customer Account & Administrator Install Manager and be fully remote. 

What You’ll Do Here

Answer calls from customers looking to setup service jobs

Set up new customer accounts & locations

Verify existing customer account and location information and make updates as necessary

New accounts and existing require the following: Correct mailing and location address's, Contact phone numbers & email address', Proper payment terms which match the policy quoted to the customer, notes as to what policy was quoted and to whom, credit card information

Take accurate and detailed job scheduling information to book unassigned jobs

Work closely with DSR in order to provide any missing details on booked jobs

Work with DST to handle customer inquiries regarding scheduling

Perform other duties as assigned and as time allows

We’d Love To Hear From You If You Have

High school degree or equivalent

Must have exceptional customer service skills

Minimum two years Customer Service experience

Aptitude in computer applications and networks

Ability to type a minimum of 55 wpm

Ability to perform and prioritize multiple tasks

Detail oriented

Tact and patience in dealing with various personalities and sensitive issues

Must be able to work with minimal supervision, problem solve, think analytically, have excellent organizational skills, be detail oriented, and demonstrate honesty, integrity and dependability

Must have excellent interpersonal relationship skills in working with all PSI employees, customers, property/project managers, and the public

Working Conditions/Physical Demands

Remote position

Must be willing to work during companies business hours, Monday - Friday, 8:00am to 5:00pm MST

Equipment directly used: laptop, dialpad with headset 

Monthly work from home adjustment

The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.