Customer Service Representative - Dutch - Porto

Position: Customer Service Representative
Location: Porto, Portugal
Work model: Work from Home
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Handle inbound calls to assist customers with inquiries

Sell products tailored to customer needs

Cross-sell and upsell products and associated products

Provide customer support for post-booking and booking management

Support travel agents with bookings and ensure smooth booking management

Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries.

REQUIREMENTS:
Native / fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)

Previous experience in customer service or sales, preferably in the travel or online booking industry

Strong communication skills with the ability to engage and build rapport over the phone

Ability to manage multiple inquiries and provide accurate information efficiently

Experience in upselling and cross-selling products or services

Customer-focused mindset with a commitment to delivering high-quality service

Proficiency in booking systems or travel management tools will be considered as an advantage

Strong attention to detail and problem-solving mindset

Ability to effectively communicate, both written and verbally

Ability to multitask in fast paced environment

Working schedule: shift rotation, Monday to Friday: 7:30AM-5PM.

OFFER:
Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!