Customer Service Representative, Equipment

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
 
Collaborative work environment with highly engaged employees

Market competitive compensation and benefits plan, including LTD & Insurance

RRSP with a company match

Annual Employee Appreciation Week

Paid vacation and personal days

Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being

Career growth and training programs

Open communication with Senior Leaders

Tailored incentives for eligible employee groups, such as home office reimbursement

Employee referral program

Education support programs

Fitness subsidy

Recognition programs

Social activities

And much more…

Job Description Summary

​As an Equipment CSR, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction.
Job Description

Main Responsabilities

Provides Quotations By:
Responding to inquiries via phone and email
Communicates with Sales Representative to establish range for pricing
Reviewing current promotions and clearance items

Processes Incoming Orders By:
Receiving orders from Sales Representatives
Verifying order data, credit application, down payments, and other terms prior to order input
Entering orders into the system
Processing special orders

Promotes Outstanding Customer Service By:
Providing prompt and courteous service
Ensuring prompt resolution of any order challenges
Collaborate with various departments to ensure customer needs are met

Develops and Maintains Relationships with Sales and Manufacturers By:
Liaising with Manufacturer Reps for product queries
Staying current on new products and promotions

Supports Business Growth By:
Promoting the sale of existing inventory
Maintaining professional and technical knowledge
Performing other duties as assigned

Qualifications
Minimum of 3-5 years in a Customer Service role
Dental product (Equipment) knowledge is preferred
Experience working with Microsoft
Proficient with MS Office software
Excellent customer service skills with the ability to develop positive relationships
Knowledge of basic financial and accounting principles an asset
Strong problem-solving skills
Ability to multi-task
Exceptional telephone etiquette and listening skills
Ability to work from home or office

The anticipated salary range for this position:
$54,200.00 - $81,200.00 Annual
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.