Customer Service Representative - Healthcare Member & Provider Support Specialist (Remote Work Available)

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at arenaflex means you have the opportunity to drive real change by transforming healthcare delivery across the nation. As a Customer Service Representative, you won't just be answering phones—you'll be a vital part of a mission-driven team that's passionate about making a real difference in people's lives every single day.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts, we are proud to share that industry analysts have recognized arenaflex among America's leading mid-size employers and top places to work in the healthcare industry.

At arenaflex, we believe that exceptional customer service is the foundation of great healthcare. That's why we're looking for dedicated, empathetic, and solution-oriented individuals to join our team as Customer Service Representatives. If you have a passion for helping others and want to build a rewarding career in the healthcare industry, this is your opportunity to shine!

About This Role

As a Customer Service Representative at arenaflex, you play an essential role in ensuring that the customers we serve are provided with first-call resolution. Our customers often have questions that they are not able to resolve themselves, and you help resolve those questions by providing information, education, and compassionate support. You'll be the voice of arenaflex—making a positive impact on members and providers who depend on us for their healthcare needs.

You will execute a wide variety of tasks including managing inbound and outbound calls, conducting research on claim status, and investigating requests. Your hard work and commitment to provide excellent service will ensure that our customers feel they have received the level of support they expect. Occasionally, issues will require additional support, and you will escalate them appropriately. You will also document all your work to help ensure accuracy, identify trends, and improve processes.

The Customer Service Representative II provides inbound and/or outbound customer service support, ensuring delivery of accurate, complete, and timely information pertaining to member policies and coverage while thoroughly documenting all calls. They conduct research to provide claims status, as well as investigate routine requests and escalate all call issues as required. Customer Service Representatives at arenaflex serve both our members and healthcare providers, including doctors, facilities such as clinics, hospitals, skilled nursing facilities, and vendors across multiple geographic locations.

What You Will Love

At arenaflex, we believe in rewarding our team members for their dedication and hard work. Here are just some of the benefits and perks you can expect when you join our team:

• Consistent Set Schedule: Enjoy a predictable Monday through Friday schedule with 8-hour shifts between 5:00 a.m. and 8:00 p.m. Pacific Time, providing you with excellent work-life balance.
• Career Progression Opportunities: We invest in your growth! As part of arenaflex, you'll have clear pathways to advance your career within the organization.
• Comprehensive Training: Receive twelve weeks of paid virtual training (100% attendance required) to set you up for success in your role.
• Remote Work Flexibility: Work from home full-time as a 40-hour-per-week team member. Enjoy the convenience of working in your comfortable home office environment.
• Home Office Support: Upon successful graduation of the 12-week training class, arenaflex will provide a one-time pre-tax allotment of $500 (minus taxes) towards home office furniture.
• Generous Benefits Package: Comprehensive benefits starting on Day 1, including medical, dental, vision, PTO, and incredible retirement packages.

What You Will Do

As a Customer Service Representative, your daily responsibilities will include:

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalates calls, as well as provides caller education, through clear and accurate exchange of information.
• Follow up, resolve, and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.