Customer Service Representative II
Kelly is a world-class equipment and services company dedicated to advancing agriculture and construction work. They are seeking a Customer Service Representative II who will handle customer concerns, provide excellent service, and manage multiple tasks efficiently.
Responsibilities
- Enter customer concerns into Salesforce from email, voicemail, and online web forms
- Research information to address DES and non-DES related client issues
- Use critical thinking to direct concerns to the appropriate DES programs
- Listen to and accurately transcribe voicemail messages from clients
- Provide excellent customer service through clear communication and problem-solving
- Manage multiple tasks efficiently while maintaining attention to detail
- Perform additional duties as assigned related to the position
Skills
- Experience as a CSR
- Google suite and other relevant computer applications
- Interpersonal and problem solving skills
- Attention to detail and must be Reliable
Benefits
- Medical
- Dental
- Vision
- Telemedicine
- Term life
- Whole life
- Accident insurance
- Critical illness
- A legal plan
- Short-term disability
- Retirement savings plan
- Service bonus
- Holiday pay plans (earn up to eight paid holidays per benefit year)
- Transit spending account
- Paid sick leave under the applicable state or local plan
Company Overview
Company H1B Sponsorship