Customer Service Representative - Respiratory / Home Care
ABOUT RESPIRE
Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.
We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.
Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.
ABOUT THE ROLE
The Customer Service Representative (Resupply) plays a vital role in ensuring patients receive timely and accurate resupply of their medical equipment and supplies. This remote position is ideal for someone who is detail-oriented, customer-focused, and comfortable handling high-volume communication while navigating insurance and medical documentation requirements. The role requires prolonged periods of computer-based work, frequent phone communication, and the ability to effectively manage responsibilities in a home-based work environment with reliable internet access.
WHAT YOU’LL DO
Handle inbound and outbound calls, emails, and communications related to medical supply resupply orders
Manage and follow up on assigned resupply orders, ensuring completion within the calendar month
Educate patients on available resupply products and eligibility requirements
Accurately enter and process resupply orders in company systems
Verify prescriptions, documentation, and patient records prior to order fulfillment
Identify missing documentation and request patients contact healthcare providers as needed
Obtain supervisor approval when required medical supplies are involved
Verify and update patient insurance information
Explain patient financial responsibility, including co-pays, deductibles, and self-pay requirements
Collect outstanding balances and process payments when applicable
Provide professional, empathetic, and compliant customer service at all times
Maintain compliance with HIPAA, privacy, and confidentiality standards
WHAT YOU’LL BRING
High school diploma or equivalent
Prior data entry experience
Strong typing and 10-key skills
Excellent phone etiquette and customer service skills
High attention to detail and accuracy
Ability to multitask in a fast-paced environment
Ability to work independently and collaboratively as part of a team
Experience working successfully in a remote work environment
Ability to maintain productivity, professionalism, and communication while working remotely
WHY YOU’LL LOVE WORKING HERE
Mission-driven culture focused on whole-person wellness and dignity
Opportunities for career growth within the company
Competitive pay and comprehensive benefits package:
Pay range: $18-21/hr
Health, dental & vision insurance
401(k) with employer match
Life insurance
Paid time off
Remote role and or company car
Take the leap and bring your expertise where it’s truly needed; apply today and help us create healthier tomorrows, one home at a time.