Customer Service Representative,Onsite

Job Title: FL-DOE-OSFA-Customer Service Representative (Onsite)

Job Type: Contract (May 23, 2025 – June 30, 2025, with potential renewal)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Work Location: Onsite – Tallahassee, FL

Job Summary:
We're seeking a Customer Service Representative to support the Office of Student Financial Assistance by answering calls from Florida high school and college students about scholarship and grant opportunities. This is a public-facing role ideal for individuals who are calm under pressure, comfortable using computers, and enjoy helping others.

Responsibilities:
• Handle inbound calls from students and families regarding scholarships and grants
• Provide accurate and timely information following provided guidelines
• Log and manage interactions using computer systems
• Escalate complex or unresolved issues appropriately

Required Qualifications:
• High school diploma, general education degree, or equivalent
• Strong communication and interpersonal skills
• Ability to remain calm and professional during high-pressure calls
• Basic computer proficiency and data entry skills

Preferred Qualifications:
• Previous experience in a customer service or call center environment
• Familiarity with state or educational programs a plus

Job Type: Contract

Pay: $13.00 per hour

Expected hours: 40 per week

Shift:
• Morning shift

Work Location: On the road

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