Customer Service Representatives - Remote (TX, OK, CO, NV and NM Only)

Company Description

Note: We are currently looking for individuals to work from home and who reside in the states of Texas, Oklahoma, Colorado, Nevada and New Mexico.

Are you driven to take action and initiative? Do you work best when you have defined objectives and the independence to manage how you meet those objectives? Do you enjoy using your excellent communication, problem-solving, and interpersonal skills to identify the best solutions for customers?

Job Description

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. 
This is the job for you if:
You excel at handling various types of customer inquiries
You are an active listener and can leverage probing question to resolve issues
You have a proven track record for hitting sales targets
You bring an enthusiastic personality
We Offer:
Hourly Wage
An 8-hour-per-day shift, 5 days per week
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes

Qualifications

 
Excellent verbal and written communication skills, strong multitasking abilities
The drive to solve problems and meet goals
Ability to work in a fast paced, ever-changing environment
Ability to type 30 WPM with accuracy
Familiarity with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Proven work history related to the job field, 1-3 years’ experience utilizing those skills in a customer-facing role
Must successfully pass background check with reference checks

Additional Information

Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma, Colorado, Nevada and New Mexico.
 

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.

Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.