Customer Service Specialist

Location: Remote (from Coimbra to the North of Continental Portugal)
Office Base: Braga
Start Date: 12 June 2025
Contract Type: Full-Time, Permanent

About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

️ What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support

  Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

  Collaborate with internal departments to resolve complex cases

  Work in a fast-paced, multilingual environment with the highest standards of quality

  Languages Required

  • German C2 (native or near-native proficiency)

  • English B2 (intermediate proficiency)

  
  
  Schedule
  • Rotating Shifts: Monday to Sunday 24/7 operation

  • 2 rotating days off per week

    Full remote working model (after initial training)

    Flexibility is key this role requires availability across different shifts, including nights and weekends

  
  
  Compensation & Benefits
  
  
  • Base Salary: 1,100 EUR/month (x14 months/year)

  • Complexity Bonus: 80 EUR/month (x11 months/year)

    Position Bonus: 20 EUR/month

    Meal Allowance: 7.23 EUR/day (net)

    Private Health Insurance: Provided from day one (100% free after 6 months)

    Full remote setup + career development opportunities with a global industry leader

  Who You Are
  • Passionate about delivering exceptional customer service

  • Comfortable with working on a rotational shift schedule

  • Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
  • Tech-savvy and quick to learn new tools and platforms

  • Thrive in a remote, multicultural environment

  Hiring Process
  1. Application Review

  2. Language Assessment (German and English)

     Client Interviews (in German)

  Why Apply?
  • Be part of a prestigious international project
  • Enjoy the stability and benefits of a long-term contract

  • Work from home with a supportive, friendly team

    Grow your career in customer service with real development pathways

    Ready to accelerate your career? Apply now and become part of something exceptional.